According to The Insight Partners latest study on “Non-Emergency Medical Transportation Market Forecast to 2028 – COVID-19 Impact and Global Analysis – by Service Type and Application,” the market was valued at US$ 8,658.87 million in 2021 and is projected to reach US$ 15,579.98 million by 2028; it is estimated to grow at a CAGR of 9.0% from 2022 to 2028. The report highlights the key factors driving the market and prominent players with their developments. The growth of the market is primarily attributed to increasing need for NEMT services among geriatric and physically challenged patient population and rising prevalence of chronic ailments. However, frauds related to data collection and oversight challenges hamper the market growth.
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ABC Non-Emergency Medical Transportation, LLC; MTM, Inc.; AMR; Xpress Transportation; CJ Medical Transportation; Southeastrans; ModivCare; Crothall Healthcare; Elite Medical Transport; Acadian Ambulance Service; ERS Transition Ltd.; Global Rescue Ltd; London Medical Transportation System; and FirstGroup, plc. are among the leading companies operating in the non-emergency medical transportation market.
The transportation sector took a massive blow in the COVID-19 pandemic. Public transport was shut down, and other transportation mediums, such as taxis, were operating under strict guidelines. For the daily commute, especially for seniors who opted for ride-sharing to visit doctors’ appointments faced several barriers. Chronically ill and senior members living in rural areas with low income, no insurance, and limited access to healthcare rely on public transport. They faced barriers to see a doctor during the pandemic. They had no way to reach their healthcare providers and indulge in regular medical activities. The pandemic disrupted NEMT consumers’ ability and desire to schedule trips to hospitals, as most consumers stayed at home due to the fear of getting novel coronavirus infection. The increasing use of telehealth is likely to disrupt NEMT utilization in the coming years. These factors would have negative impact on the market during the forecast period.
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Based on service type, the non-emergency medical transportation market is segmented into private pay patient transportation, insurance backed patient transportation, courier services, and others. In 2021, the private pay patient transportation segment held the largest share of the market. Moreover, the same segment is estimated to register the highest CAGR of 9.4% during the forecast period. The market growth for the segment is attributed to the various benefits of private pay patient transportation, including custom NEMT rates of reimbursement with higher margins compared to other, distance of trip, and tendency to travel during off-peak hours in addition to regular business hours. The private pay patient transportation provides transportation service to and from doctor’s appointments, hospital visits, pharmacy pick-ups, and healthcare-related journeys for seniors, especially-abled individuals, lower income, and those who cannot drive themselves. Also, medicare and private insurance doesn’t include transportation fees, so patient pays for non-emergency medical transportation. Currently, private pay transportation is essential aspect for shifting the insurance scenario in the NEMT businesses, especially for non-Medicaid members.
A growing number of people not covered by Medicaid relies on NEMT firms for transportation services. Private pay services are flexible and cost-efficient. The process is low-cost compared to that of Medicaid clients. Furthermore, the rapid increase in aging population in emerging counties, increase the need for better and more efficient ways of getting them over to the doctor’s appointment through NEMT and other mediums of transport for delicate patients and driven by health professionals like critical care nurses and paramedics, this service is ideal for the elderly as they need to be taken care of at all times.
Based on service type, the non-emergency medical transportation market is segmented into private pay patient transportation, insurance backed patient transportation, courier services, and others. Based on application, the market is segmented into dialysis, routine doctor visits, mental health related appointments, rehabilitation, and others. By geography, the non-emergency medical transportation market is segmented into North America (the US, Canada, and Mexico), Europe (the UK, Germany, France, Italy, Spain, and the Rest of Europe), Asia Pacific (China, Japan, India, Australia, South Korea, and the Rest of Asia Pacific), the Middle East & Africa (the UAE, Saudi Arabia, Africa, and the Rest of the Middle East & Africa), and South & Central America (Brazil, Argentina, and the Rest of South & Central America).
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The non-emergency medical transportation market players adopt organic strategies, such as product launch and expansion, to expand their footprint and product portfolio globally, and meet the growing demand. Inorganic growth strategies witnessed in the market are partnerships and collaborations. These growth strategies have allowed the market players to expand their businesses and enhance their geographic presence. Additionally, acquisitions, partnerships, and other growth strategies help strengthen the company’s customer base and increase its product portfolio.
- In June 2022, MTM, Inc. acquired Veyo, an NEMT company based in San Diego, California, to attain the total annual revenue of ~US$ 1 billion. The organization will now provide 20 million trips each year to 16 million people in 31 states and the District of Columbia.
- In June 2021, Modivcare Inc., a technology-enabled healthcare services company, completed the acquisition of nuVizz, Inc.’s WellRyde technology business. WellRyde is an industry-leading technology provider of Advanced Transportation Management Systems (ATMS) software, enabling optimized routing, automated trip assignments and billing, and real-time network monitoring. WellRyde solutions are used by over 1,200 transportation provider companies.
- In April 2021, MTM, Inc. delivered high-quality NEMT services to Medicaid and Intellectually and Developmentally Disabled (IDD) beneficiaries in the metropolitan area in Washington, with the validity of 14 years. The District of Columbia selected MTM as its NEMT broker and the new contract holds a term of one year + four additional option years.
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