A healthcare virtual assistant’s duties include serving as an online receptionist and responding to patient calls, emails, and chat messages. With the help of this kind of service, healthcare experts may concentrate on other activities and staff their physical sites with more hands-on personnel. These experts have received training to provide prompt and accurate patient responses. With these abilities, healthcare virtual assistants can support the success of any healthcare practise. By giving superior service and attention to detail, healthcare VAs may raise patient satisfaction.
Market Statistics
By the end of 2021, the North American healthcare virtual assistants market is anticipated to generate US$266.7 million in revenue.
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Market Drivers
The market for healthcare virtual assistants in North America is anticipated to expand as a result of the introduction of social networking sites like Facebook, Twitter, and PatientsLikeMe. These websites make it simpler for more patients to interact, find medical information, and share ideas online. More iPhone users are also projected to drive market expansion as these phones provide a choice of AI Health applications and encourage more doctor-patient engagement.
Market Opportunities
In the near future, it is anticipated that increased production of multilingual assistance in virtual assistant technologies would bring about profitable growth prospects. For instance, Google announced in December 2020 that two major completely AI tools—the Healthcare Natural Language API and the AutoML Entity Extraction for Healthcare—would be available in public preview. Both technologies can help medical practitioners evaluate and analyse medical records in a scalable, repeatable manner.
Market Restraints
The market for healthcare virtual assistants in North America is anticipated to experience growing challenges due to the absence of organised data in the healthcare sector.
Impact
Due to the lockdown and travel prohibition, the Covid-19 pandemic’s spread has seriously affected the healthcare system. Governments now must reopen societies because to mounting economic constraints and unmet population requirements. The demand for virtual assistants has arisen across various businesses, including the healthcare industry, as a result of the necessity to strike a balance between reopening and public health safety.
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Key Takeaways
The North American Healthcare Virtual Assistants Market is estimated at US$ 201.8 million in 2020 and is anticipated to expand at a CAGR of 33.6% from 2021 to 2028 to reach US$ 2,008.8 million.
By controlling 61.5% of the market for healthcare virtual assistants in North America in terms of value in 2020, the category known as speech recognition is predicted to continue to rise over the course of the forecast period due to rising product approval and the introduction of new products.
Market Trends
One of the key trends in the market for healthcare virtual assistants is the increasing use of chatbots for healthcare services. Additionally, the increased consumerism in healthcare will support market expansion.
AI-enabled virtual assistants are being increasingly adopted by healthcare payers and service providers. This is yet another significant market trend. Another major trend is the expanding use of HVA to track patients’ improved experiences. This is influencing the use of virtual assistants by healthcare clients.
Market Competitive Landscape
Includes Nuance Communications, Inc.com, True Image Interactive Inc., EGAIN CORPORATION, CSS Corp., Verint Systems, Inc., Microsoft Corporation, Kognito, and Infermedica.
Market Recent Developments
To change speech and digital interactions during patient care, Nuance Communications, Inc. unveiled its AI-powered patient engagement virtual assistant platform in January 2021.
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Table of Content
- Research Objectives and Assumptions
- Research Objectives
- Assumptions
- Abbreviations
- Market Purview
- Report Description
- Market Definition and Scope
- Executive Summary
- MARKET HEALTHCARE VIRTUAL ASSISTANTS, By COMPONENTS
- MARKET HEALTHCARE VIRTUAL ASSISTANTS, By END USER
- Coherent Opportunity Map (COM)
- Report Description
- Market Dynamics, Regulations, and Trends Analysis
- Market Dynamics
- Growing adoption of IoT healthcare
- Security and privacy concern
- Emergence of multi-language support tool
- Impact Analysis
- Key Highlights
- Regulatory Scenario
- Product launch/Approvals
- PEST Analysis
- PORTER’s Analysis
- Merger and Acquisition Scenario
- Market Dynamics
- North America Healthcare Virtual Assistants Market – Impact of Coronavirus (Covid-19) Pandemic
- COVID-19 Epidemiology
- Supply Side and Demand Side Analysis
- Economic Impact
- North America Healthcare Virtual Assistants Market, By Components, 2021-2028, (US$ Mn)
- Introduction
- Market Share Analysis, 2022 and 2030 (%)
- Y-o-Y Growth Analysis, 2018 – 2030
- Segment Trends
- Speech Recognition
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Mn)
- Text-to-Speech
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Mn)
- Voice Recognition
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Mn)
- Introduction
- North America Healthcare Virtual Assistants Market, By End User, 2021-2028, (US$ Mn)
- Introduction
- Market Share Analysis, 2022 and 2030 (%)
- Y-o-Y Growth Analysis, 2018 – 2030
- Segment Trends
- Payers
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Million)
- Providers
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Million)
- Others
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Million)
- Introduction
- North America Healthcare Virtual Assistants Market, By Country, 2021-2028, (US$ Mn)
- Introduction
- Market Share Analysis, By Country, 2022 and 2030 (%)
- Y-o-Y Growth Analysis, For Country 2017–2028
- Country Trends
- US
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Product Type, 2017-2030,(US$ Mn)
- Market Size and Forecast, and Y-o-Y Growth, By End User, 2017-2030,(US$ Mn)
- Canada
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Product Type, 2017-2030,(US$ Mn)
- Market Size and Forecast, and Y-o-Y Growth, By End User, 2017-2030,(US$ Mn)
- Mexico
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Product Type, 2017-2030,(US$ Mn)
- Market Size and Forecast, and Y-o-Y Growth, By End User, 2017-2030,(US$ Mn)
- Introduction
- Competitive Landscape
- Nuance Communications, Inc.
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
- com
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
- Verint Systems, Inc.
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
- Microsoft Corporation
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
- EGAIN CORPORATION
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
- Infermedica
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
- CSS Corp.
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
- Kognito
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
- True Image Interactive Inc
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
- Analyst Views
- Nuance Communications, Inc.
- Section
- Research Methodology
- About us
About Coherent Market Insights
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