Healthcare Chatbots Market Overview
Chatbots usage is driven due to its user-friendly approaches and wide applications in different sectors. Healthcare chatbots perform various functions like medical guidance, appointment scheduling, medication assistance, symptom checking, etc. These helpful functions are driving the healthcare chatbots market. The opportunities will lead the market to reach its expected growth rate. The healthcare chatbots market is projected to have a market value of USD 543.65 million with a growth rate of CAGR of 19.5% during the forecast period from 2020 to 2027.
Rapid advancements in healthcare facilities are making chatbots affordable and convenient. The growing number of smartphone users and increased penetration of affordable internet in world regions are propelling the market. During the pandemic period, the healthcare chatbots market noticed a significant growth rate due to promoting chatbot services worldwide, especially in remote areas. Many activities were done online during the lockdown period, which was actively beneficial for booking medical services, real-time consultation with doctors, getting health suggestions, etc. Moreover, in this period, the rise in people’s trust in chatbots and virtual assistants has chiefly driven the market. Even in the future days, the market will remain stable with growth consistency.
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Healthcare Chatbots Market Segmentation
The healthcare chatbots market is segregated into components, deployment type, application and end-user.
The component segment is fragmented into software and services. The software segment is the leading segment of the market due to its wide application and lesser operational costs. The deployment segment is classified into on-premise and cloud-based. The cloud-based is the dominating segment between them as it offers greater interaction.
The application segment of the market is categorized into symptom checking & medication assistance and, appointment scheduling & medical guidance. The symptom checking and medication assistance segment is the leading segment of the market. The rise in the number of smartphone users and better internet availability is driving the segment.
The end-user segment of the market is categorized into patients, healthcare providers and insurance companies and others. The patient segment is the leading segment of the market.
Healthcare Chatbots Market Regional Analysis
The healthcare chatbots market covers prominent regions such as the Americas, Europe, Asia Pacific and the rest of the world.
The European region is considered the leading due to the high literacy rate and technology-friendly population, which is driving the regional growth of the market. The links between medical institutes and technological service providers and the rise in expenditures on healthcare infrastructure are accelerating the market.
The Americas is the second-largest market due to the rise in trust in virtual assistants, and the higher adoption rate of technology is driving the regional market.
Asia-Pacific is a rapidly growing region due to the advanced technological development and rise in penetration of smartphones are highly driving the market.
The Middle East and Africa will notice moderate growth due to the higher disposable income of people and the increased growth in the hospitality sector.
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Healthcare Chatbots Industry News
In January 2018, HealthTap, Inc (US) partnered with Bupa (UK). HealthTap’s proprietary Health Operating System HOPES and its AI-powered apps were enabled Bupa’s digital experiences and enhanced speed, convenience, and quality of care for its customers, which improved the process.
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