The constant developments in several technologies such as display and touch glass technology is expected to drive the growth of the global interactive kiosk market. The growing need of self service in various applications for better customer feedback is expected to influence the growth of the global market. The need for self service can be associated with the growing needs for customer’s self-control and privacy. The use of interactive kiosks as an advertising platforms and strong growth of entertainment and retail industries are some of the major growth drivers for the global market. The high usability, compactness, and customized capability are the key factors that are expected to drive the growth of the market in near future. Internet explosion has resulted into new application of kiosk as a knowledge terminal at educational organization.
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An interactive kiosk is an automatic terminal installed in public demonstrations that provides information and application for education, entertainment, communication, commerce and ticketing. It also includes a touch enabled monitor. With the help of interactive kiosk, service providers are able to cater to a large number of customers with fewer security staff. It is a self-service technology installed in cafeterias, malls, hotel lobbies, airports, airports, and other places, which witness high footfall. The interactive self-service kiosks facilitate wide range of operations, such as showing directions on map, bill payment, and several others.
Among the various end-users, the governmental usage segment is expected to grow, owing to the high demand for immigration kiosk at several airports. The use of interactive kiosks at airport for check-in and filling the migration form is another major factor, which is expected to drive the market demand of interactive kiosks. A major opportunity lies in setting up of telekiosks with global positioning system (GPS) technology. The GPS technology on highways can be effectively used to indicate road accidents. In addition, the growing use of interactive kiosk as a tracking device in various organizations, such as government organization and hospitals to maintain visitor’s records is expected to provide opportunities for the growth of the market.
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However, one of the major challenges obstructing the growth of the global market is the increasing proliferation of smartphones and tablets. aVinci Media Corporation, Hashtech Systems Pvt Ltd., Diebold Incorporated., Meridian, International Business Machines Corporation, Motorola Inc., Plintel Foundation are some of the major competitors in the global interactive kiosk market.
Global Interactive Kiosk Market Segmentation:
- Government Usage
- Industry Usage
By Type of Kiosk
- Financial Services Kiosk
- Photo Kiosk
- Internet Kiosk
- Ticketing Kiosk
- Restaurant Kiosk
- Visitor Management & Security Kiosk
- Information Kiosk
- North America
- Rest of the World
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