The Healthcare CRM and Contact Centre Systems Market report provides in-depth analysis of parent market trends, macro-economic indicators and governing factors along with market attractiveness as per segments. The report also maps the qualitative impact of various market factors on market segments and geographies.
Healthcare CRM and Contact Centre Systems Market Drivers
There are several drivers in the Healthcare CRM and Contact Centre Systems Market like –
- Retaining customers and improving loyalty – Many studies have shown the importance of customer satisfaction in every business. Evidence suggests that higher customer satisfaction leads to higher loyalty which will insulate a medical organisation from its competitors. Pareto’s Law states that up to 80% of a company’s business comes from 20% of its most loyal patrons. It will also help in improving operational efficiency by lowering transaction or failure costs, making it easier to both attract new patients and retain existing ones. This helps the medical organization maintain a high level of goodwill in the market.
- Virtual health and telehealth- Rapidly evolving, powerful technology like 4G LTE connectivity, Social Media, mHealth Apps, and cloud-based services have made it possible to receive medical attention anywhere, anytime. Telehealth and Mobile Apps will dramatically change how patients and medical personnel communicate. The Healthcare CRM and Contact Centre Systems Market will be required to handle any queries or concerns which the patients may have.
- Increased transparency – According to the U.S Bureau of Labor Statistics, prices paid by health insurers to specialty-care facilities has been declining year over year. Hospitals have begun competing more aggressively over patients to retain market share and the price transparency movement spearheaded by the CMS, various states, and vendors is a force to be reckoned with. As traditional insurance becomes a marketplace, healthcare providers must win the minds and wallets of patients selecting an optimum one. The best way to do that is by effectively exploiting the Healthcare CRM and Contact Centre Systems Market.
- Changing delivery channels – The passing of the Affordable Care Act in the U.S resulted in millions of Americans having insurance coverage and individual membership also went up. If the law is upheld by the Supreme Court, marketing directly to patients will require medical organisations to make their products and services easy to understand and navigate. They would also need to become more sophisticated about changing customer preferences and behaviour.
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Healthcare CRM and Contact Centre Systems Market Key RegionsHealthcare CRM and Contact Centre Systems Market Key Market Players
Some of the Healthcare CRM and Contact Centre Systems key market players include Salesforce, Pipedrive, TeamSupport, Samanage, Five9 Cloud Contact Center, Freshdesk and NetSuite, Healthgrades, Oracle, MarketWare Systems, Evariant and tuOtempO.
The research report presents a comprehensive assessment of the market and contains thoughtful insights, facts, historical data, and statistically supported and industry-validated market data. It also contains projections using a suitable set of assumptions and methodologies. The research report provides analysis and information according to market segments such as geographies, types and applications.
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