SayAh, LLC is a unique company that creates digital tools for healthcare providers by designing surveys for patients to assess their physicians and clinic visits in a verified, real-time, and secure fashion. The company addresses the growing problem of unverified physician ratings on many of the “rate the doctor” sites. Medgadget recently had the opportunity to interview one of the co-founders, Mr. Adam Robertson, about the company.
Ronney Shantouf, Medgadget: What exactly is “SayAh” ? How did the idea and name come about?
Adam Robertson, SayAh: Tulsa, Ok.-based SayAh, LLC is a developer of proprietary, innovative, web-based technologies specifically designed for the healthcare industry. With SayAh’s Reputation Management survey solution, healthcare providers can evaluate and improve their reputations through customizable, web-based patient surveys that are analyzed using powerful dashboard tools and then published online. Patient feedback from SayAh’s Reputation Management survey is delivered in real-time via alerts to providers so they may respond to feedback instantly. SayAh’s customizable Reputation Management survey solution enables providers to ensure consistent satisfaction across their practices.
The idea came about in 2011 when a negative review appeared about one of the founders (a surgeon), which was not based on actual patient feedback, thereby impacting his reputation. This surgeon, along with a local businessman, then identified the need develop a technology that would rightfully and accurately depict real reputation.
Medgadget: How does the survey process work?
Robertson: The survey process is very simple: Upon completion of their medical visits, in just three minutes on average, patients complete customized surveys about their experiences using a tablet, Smartphone, laptop, or via email. A quick verification process is then performed by the patient to confirm the survey was in fact completed by them. Once verified, SayAh’s advanced technology delivers patient survey results in several ways, including real-time email or text message alerts that are sent directly to providers or administrators. SayAh is the only healthcare information technology company currently providing patient feedback via automated alerts in real time, thereby fostering an immediate and direct line of communication between providers and patients. This functionality helps drive patient satisfaction and enhances provider’s overall reputations, particularly online. With SayAh’s pioneering healthcare IT solution, verified results are also posted to an online, customizable dashboard that aggregates data in real-time in an easy-to-understand and meaningful manner. There, providers can simply analyze detailed feedback about their performance, identifying areas in need of improvement and positioning them to respond to patients quickly.The patient-verified results are also published to the web on a personal SayAh Reputation provider profile page easily discovered by those searching the internet. These SayAh Reputation provider pages rate the provider performance based on survey results, and are revealed near the top of any browser search, due to SayAh’s distinctive search engine optimization features.
We are capturing data regarding the patient experience and do not ask for any information about their medical history, therefore making our survey fully HIPAA compliant.
Medgadget: How do you see this interface impacting medical care in general?
Robertson: In today’s digital age, people are using the internet more than ever to find healthcare providers, and they are forming opinions based purely on what they read online. Oftentimes, these online physician reviews have not been verified by the patient or represent a small patient sampling, which could undoubtedly skew results. SayAh’s Reputation Management tool directly addresses this top-of-mind challenge, and also enhances communication between providers and patients, again further ensuring satisfaction. They are afforded the opportunity to respond to patient comments within moments of receiving results, immediately resolving any issues in the event of poor patient satisfaction ratings. It is truly a must-have tool for any medical professional today to ensure patient satisfaction, enhance performance and improve revenue.
Medgadget: Is this affordable? How is pricing arranged?
Robertson: Pricing is $89 per provider per month up to 10 providers with price break thereafter. This includes:
- Customizable questions for practices, based on their needs
- SEO optimization
- Weekly and monthly reports
- Online Provider Profile
Medgadget: What is the future direction of the company?
Robertson: SayAh is aggressively marketing its innovative solution. Currently, it has several physician group practices as clients. It is also introducing other web-based technologies for various healthcare areas including the physical therapy industry.